No SaaS tool ever fits exactly. You pay the gap somewhere, usually in three forms at once:
- In money. You pay full price for software you use 60% of. The other 40% gets absorbed by spreadsheets and workarounds.
- In workarounds. Senior people doing junior work because the tool can't model what actually happens. None of it shows up on an invoice.
- In time. Onboarding doubles because new hires learn the tool and the workarounds. Data lives in three places, so decisions wait.
Most companies absorb all three quietly. Eventually one gets too expensive to ignore.